Evercare Hospital Chattogram transforms healthcare in Bangladesh’s 2nd largest city

With a diverse talent pool, advanced facilities, and Western standards, the multi-specialty hospital aims to be world-class.

When Chattogram, Bangladesh faced a shortage of tertiary care hospitals, Evercare Group built Evercare Hospital Chattogram, a state-of-the-art hospital in the city. Chattogram is the city's second largest port but lacked high-quality care for its population.

The 470-bed hospital was made into a multi-specialty hospital that offered high-quality care that had been missing in the region for so long. Since it opened in 2021, the hospital’s patient footfall more than doubled.

Evercare Hospital Chattogram Chief Operating Officer Samir Singh, in an interview with Healthcare Asia, said amongst their competitive edge are the 27 specialties and subspecialties in the hospital, the most recent being radiation oncology, cardiology, and neurosurgery. 

It also has 12 centres of excellence that include its comprehensive Heart Centre with 24/7 interventional cardiology and cardiac surgery service, Mother and Child Centre, Neuroscience Centre, Bone and Joints Centre, and Digestive Disorder Centre.

Data from the US Center for Disease and Prevention Control (CDC) showed that Bangladesh's most common causes of death are cardiovascular diseases, neoplasms, and chronic respiratory illnesses.

“The general mindset of the population here is to go overseas for medical treatment. It could be to Southeast Asian countries or across to India. Just because there's a lack of awareness and also a lack of medical facilities. That is the gap that Evercare is trying to bridge by providing these by providing the best platform for medical care here,” Singh said.

The 492,000-square-foot hospital also has a 24/7 Emergency Department and quality ICUs for adequate healthcare. It also has 10 modular OT with Laminar Air Flow and HEPA Filters for infection control standards. 

JCI accreditation

Before Chattogram, Evercare Dhaka Hospital was the first of the firm’s hospitals in Bangladesh. This hospital is recognised by the Joint Commission International (JCI), the American accreditation for quality healthcare.

Although not yet been awarded the JCI’s stamp, Evercare Hospital Chattogram is confident that its SOPs and quality parameters are up to the commission’s standards.

Aside from this, Singh said they are also planning to bring in other certifications that will develop their healthcare talent. This includes the American Heart Association’s (AHA) programmes for advanced life-saving competency and basic life-saving competency.

The AHA’s course includes basic life support skills, recognition and early management of respiratory and cardiac arrest, and recognition and early management of peri-arrest conditions such as symptomatic bradycardia.

It also offers pointers on airway management, related pharmacology, management of ACS and stroke, and effective communication as a member and leader of a resuscitation team.

High-quality talent

At Evercare Hospital Chattogram, Singh said they plan to hire the best available talent all over the world to be consistent with one of their goals of being at par with hospitals in the West.

At present, they are recruiting the best available talent, such as those who were from Chattogram Medical College or government institutions. 

“We have doctors who have been working in the UK NHS [National Health Service of England] systems who have come and joined us, we have doctors from very, very credible institutions across the country, in Bangladesh and overseas in India so a talent pool is very diverse,” said Singh.

Overall, the hospital strives to create an impact on Bangladesh society and at the same time look at a sustainable development of its business.