Supporting staff resiliency in TTS Hospital

Tan Tock Seng Hospital (TTSH) in Singapore has implemented several innovations to improve healthcare services, including incorporating automation and robots into housekeeping, according to an interview with Dominic Tung, Assistant Director for HR Wellbeing, and Lek Jie Ying, Manager for HR Wellbeing. The goal is to improve patient care quality and reduce the need for manpower. In addition, the hospital has been emphasizing staff engagement and mental wellbeing since the start of the COVID-19 pandemic. They aim to continue this effort in the future and provide more support to staff.

The hospital has been continuously searching for ways to improve and innovate its healthcare practices. Tong said that innovation is key to reducing the burden of healthcare as the aging population increases worldwide. The hospital is focusing on finding new ways to engage patients both in the hospital and in the community.

The COVID-19 pandemic has also highlighted the need for mental wellbeing support among staff. The hospital has increased its emphasis on staff engagement over the past three years, but the pandemic has brought it into even sharper focus. The management is committed to providing further support and continuing this engagement effort in the future.

One challenge facing the hospital is the shortage of staff. The pandemic has underscored the worldwide demand for healthcare services, including workers and technology innovation in healthcare. The hospital is looking for ways to cope with this demand while making it easier for staff to adapt to the ever-changing ways that healthcare is being provided.

Looking to the future, the hospital plans to build staff resilience and help them cope with increasing stress levels. This will allow them to handle healthcare challenges more effectively. Innovation and digitization will also continue to play an important role in healthcare service delivery.

Overall, TTSH's innovative and forward-looking approach to healthcare service delivery is helping it to address current challenges and prepare for future ones. The hospital's emphasis on staff engagement and mental wellbeing is commendable and should serve as an example to other healthcare institutions.