Healthcare Asia Awards 2026 Winner: Dr Ng Kean Seng of Prinz Keponggi Sdn Bhd
Dr Ng Kean Seng, Group CEO of Prinz Keponggi Sdn Bhd, highlights Prinz Klinik’s AI Smart Queue, which blends efficiency, technology, and empathy.
He also shares how this customer service innovation has reduced patient waiting times by up to 60%.
These efforts earned Prinz Keponggi Sdn Bhd the Customer Service Initiative of the Year - Malaysia award at the Healthcare Asia Awards 2026.
Learn the full story here.
Commentary
Technology’s role in making Indian healthcare truly patient-centric