Rumah Sakit JIH bags Healthcare Asia Awards 2025 win for self-service payment kiosk

Its JIHPay enables patients to make payments independently and with significantly reduced time.

Rumah Sakit JIH won the Technology Innovation of the Year - Indonesia category at the prestigious Healthcare Asia Awards 2025 for its innovative self-service payment solution, JIHPay, that provides a more efficient and comfortable experience for patients.

Specifically designed for non-insurance patients, the groundbreaking initiative ensures fast, seamless, and independent payment processes by eliminating the need for queuing. This is enabled by the self-service features of its kiosk, which empowers patients to complete payment in a few minutes, provides them with multiple payment options, and secures their transactions through advanced security measures.

The platform also benefits hospitals, as it optimises operational efficiency by reducing cashier workloads, speeds up payment processes to increase focus on medical services, and enhances patient satisfaction, strengthening the hospital’s reputation.

Since its launch, JIHPay has been met with positive feedback. Patients appreciate its speed and ease of use, whilst hospitals benefit from reduced congestion in payment areas. Support staff and clear instructions are available to help first-time users, ensuring a smooth transition to this innovative system.

“As the first of its kind in Indonesia’s hospital sector, JIHPay sets a new standard for payment systems. By prioritising speed, convenience, and security, it not only enhances patient experiences but also improves hospital efficiency. JIHPay reflects the commitment of JIH Hospital to leverage technology for better healthcare services, establishing itself as a pioneer in delivering modern, patient-centric solutions,” the company said.

Healthcare Asia Awards honours exceptional hospitals across the region that have redefined the standards of excellence in the industry through their innovative solutions and substantial contributions to communities.

The Healthcare Asia Awards is presented by Healthcare Asia Magazine. To view the full list of winners, click here. If you want to join the 2026 awards programme and be acclaimed for your organisation's remarkable initiatives and contributions to the healthcare industry, please contact Julie Anne Nuñez at [email protected].