Health Care Asia Magazine
,Australia

Mater Hospital wins two international awards

Sydney’s Mater Hospital excelled against some of Asia Pacific’s leading hospitals to win two major recognitions at the inaugural Healthcare Asia Awards 2018.

Mater Hospital brought home the Facilities Improvement Initiative of the Year- Australia and Service Delivery Innovation Initiative of the Year - Australia at the Healthcare Asia Awards 2018 for its “Room Service - Improving the patient meal-time experience” initiative.

Mater introduced Room Service in 2017, making it the first hospital in New South Wales to do so. The service saw the hospital shift from a conventional set meal-time delivery system to a fresh-to-order system delivered within 45 minutes of ordering. Patients are now able to order what they want to eat, at a time that suits them most, and when they are actually hungry.

The hospital has witnessed a remarkable reduction in wastage. Its general food wastage has declined 80% whilst plate wastage is down 20%. Importantly, patient satisfaction has radically increased. The hospital already enjoyed a highly regarded food service but with the introduction of Room Service. Press Ganey patient satisfaction has increased to 89%.

Janine Loader, Mater CEO was on hand to receive the awards “It’s always terrific to win prestigious awards, what is particularly gratifying is being recognised for a service that is making such a huge difference to our patients, staff, and indeed the environment.”

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