The Medical City bags Covid Management Initiative of the Year Award

Its Two-in-One hospital system was recognised at the Healthcare Asia Awards 2021.

As the pandemic spreads in the Philippines, it is no surprise that The Medical City (TMC) to has to confront an overwhelming number of severely ill patients in its Intensive Care Unit (ICU), the spill-over of very sick patients at the ER, exhaustion of the frontliners, and the threat of a rapidly dwindling supply of personal protective equipments (PPEs).

However, despite the challenges they are facing, TMC made sure to prioritise the safety and welfare of patients, frontliners and healthcare workers during the pandemic as it implemented multiple strategies to make the place a safe space for all.

TMC received the Covid Management Initiative of the Year - Philippines at the recently concluded Healthcare Asia Pharma Awards 2021. The award recognised the company’s “One Complex, Two Hospital Systems”, which provides patients with clear-cut processes and division for COVID-19 patients in isolated areas and separate safe access for non-COVID-19 patients. 

To communicate that TMC is indeed a safe place for all, TMC launched “TMC One Complex, Two Hospital Systems” in April 2020 which provided isolation rooms for COVID-19 patients and a separate area for non-COVID-19 patients who need consults, diagnostic tests, intervention, and management of their diseases. Exclusive pathways have also been identified from the moment a patient enters the hospital to his or her planned appointment or destination. 

TMC also initiated partnerships with local government units, and the Department of Health which covered COVID-19 testing, efficient contact tracing, and management of patients. In March 2020, TMC also formed an alliance with the big hospitals in Metro-Manila and led a collective appeal to the government to designate a big government hospital as the COVID-19 Hospital so that efforts, manpower and resources could be centralized and better controlled.

The hospital also implemented Teleconsult and Home Care services in case patients cannot leave their homes, as well as Lab on Wheels which provides home-service collection of samples for routine testing at TMC clinical laboratory. Further, its Vaccine on Wheels provides pre-vaccination teleconsultation and home- service administration of flu vaccine. 

TMC also launched an Online HMO Concierge that provides personalized medical coordination for patients online. They also have a Medical Concierge for patients visiting the hospital to increase efficiency and renew their patients’ hospital experience.

Let us hear again from the hospital's president and CEO, Dr. Eugenio Ramos as he talks about how the hospital maintains its dominance in providing quality health care mainly to their Covid-19 patients while sustaining the safety and welfare of their healthcare workers and frontliners.