Kaikoukai Healthcare Group brings home win at Healthcare Asia Awards 2025

It has ensured seamless support for its foreign patients through its multilingual support system, advanced medical treatments and training programmes.

Kaikoukai Healthcare Group took home the Medical Tourism Hospital of the Year - Japan category win at the prestigious Healthcare Asia Awards 2025 for the success of its Nagoya Kyoritsu Hospital in supporting foreign patients, establishing a system that allows it to offer more efficient and higher-quality services.

To cater to the diverse needs of foreign patients, the healthcare group has established a multilingual support system. The hospital employs interpreters fluent in five languages: English, Chinese, Indonesian, Portuguese, and Spanish. These interpreters help patients navigate the medical process smoothly, ensuring that they fully understand their treatment.

Medical questionnaires, consent forms, and other important documents are translated, and multilingual signages are also placed throughout the hospital, making it easier for foreign patients to navigate the facility and comprehend all aspects of their care without difficulty.

In addition, the hospital provides translations of meal contents and ingredient information to address concerns about diet during hospitalisation. Interpreters also accompany patients from reception to discharge, providing an environment where patients can receive medical care with peace of mind.

Kaikoukai Healthcare Group also offers tailored services for medical tourism patients, including dedicated waiting areas, private consultation rooms, and private hospital rooms. By providing privacy-focussed care, it enables a worry-free medical experience for foreign patients.

Moreover, it provides state-of-the-art medical treatments, such as Focused Ultrasound Therapy, which has been highly praised by foreign patients. Many patients who have received treatment at its facilities have reported significant improvements in their symptoms. It also accepts doctors from other countries for training, allowing it to share its medical techniques and knowledge with doctors worldwide.

The healthcare group has also partnered with local hotels, transportation companies, and other service providers to assist tourists who become ill during their stay. This collaboration ensures that foreign patients can quickly access the medical care they need, no matter where they are staying.

Healthcare Asia Awards honours exceptional hospitals across the region that have redefined the standards of excellence in the industry through their innovative solutions and substantial contributions to communities.

The Healthcare Asia Awards is presented by Healthcare Asia Magazine. To view the full list of winners, click here. If you want to join the 2026 awards programme and be acclaimed for your organisation's remarkable initiatives and contributions to the healthcare industry, please contact Julie Anne Nuñez at [email protected].