Digital innovation and patient-centric transformation take the lead in FPT Software’s vision of healthcare 

Learn about FPT Software's game-changing initiatives in healthcare and their commitment to reshaping the industry's future.

In a world where the healthcare industry is often regarded as conservative, one company stands out for its commitment to innovation and transformation.

FPT Software, a global technology provider, recently made waves in the healthcare sector by clinching two prestigious awards at the Healthcare Asia Awards: the Digital Innovation of the Year - Vietnam and the Initiative Award - Vietnam. These accolades recognise the company's outstanding contributions to the healthcare industry, particularly in the realm of digital transformation.

In an exclusive interview, we delve into their strategies for overcoming resistance to technological change, ensuring data security and privacy, improving decision-making for healthcare providers and patients, and their forward-looking approach to shaping the future of global healthcare.

Healthcare is often considered a conservative industry. How does FPT Software work with healthcare professionals to overcome resistance to technological change and facilitate the adoption of digital transformation?

Through our work experience in the healthcare sector, we recognise the strict regulation within the industry, given its direct connection to human health and well-being. However, healthcare professionals have shown remarkable openness to technological innovations. At FPT Software, our approach is firmly rooted in customer-centricity, which means our team has worked closely with doctors and healthcare professionals in hospitals, taking the time to understand their specific needs, concerns, and workflows. By doing so, we can tailor our solutions to align with their requirements, ensuring seamless integration into their existing practices.

Given the complex and sensitive nature of healthcare data, how does FPT Software ensure the security and privacy of patient information in the solutions it provides to healthcare organisations?

As a leading healthcare solution provider, we understand the importance of data privacy and security. We treat the protection of data & information with the utmost seriousness, recognising it as a responsibility in our mission.

Moreover, the healthcare sector has long been renowned for its stringent regulatory framework, owing to its critical role in safeguarding public health, safety, and well-being. To ensure the highest level of safety and confidentiality of patient information within our solutions, we have pursued and earned a number of prestige data privacy certifications and standards. We are one of the first companies in the Southeast Asia region to attain dual HITRUST and HIPAA compliance, alongside numerous other essential regulatory certifications.

Regarding regional Data Privacy Regulations like GDPR and PDPR, FPT Software established a dedicated department focused on data privacy, offering expert consulting and guidance to assist others in achieving various compliance standards. Our commitment to data security and privacy has not only gained us numerous accolades but also built trust amongst our many partners around the world.

FPT Software appears to have a strong emphasis on data management and real-time access to information. How has this contributed to better decision-making for both healthcare providers and patients?

FPT Software's focus on data management and real-time access to information has indeed significantly contributed to improved decision-making for both healthcare providers and patients. By creating and implementing a robust medical information system, we enable healthcare providers to efficiently collect, store and analyse vast amounts of patient data, including medical records, test results, and treatment histories. This data can be accessed in real-time, allowing healthcare professionals to make informed decisions promptly.

For healthcare providers, this means quicker diagnoses, more accurate treatment plans, and improved patient outcomes. Real-time access to information also enhances collaboration amongst healthcare teams, ensuring that all stakeholders have access to the most up-to-date patient data, leading to more coordinated care.

On the patient side, patients can access their own medical records, test results, and treatment plans through a digital health platform, fostering greater engagement and understanding of their health. This transparency empowers patients to make informed decisions about their healthcare and treatment options, leading to a more patient-centric approach.

We believe that AI is the inevitable future of modern technology and will soon become the industry standard. To stay ahead of the curve, FPT Software has established dedicated units for AI research, development, and application in real-world projects. FPT Software also has close partnerships with leading AI organisations such as MILA, LandingAI, AITOMATIC, which will help us accelerate the adoption of AI to improve project outcomes, especially in healthcare.

Specifically, FPT Software has conducted extensive research on the analysis of medical images from CT, MRI, and X-ray devices. This research has been used to build AI models that can quickly identify abnormalities and support doctors and physicians in diagnosing cancerous areas much earlier. By 2024, FPT Software has a clear plan to integrate AI into its healthcare products in an innovative way, with the goal of commercialising these products to at least two new clients.

"FPT Digital Kaizen," is mentioned as a key approach to resolving business problems. Could you explain how this philosophy is applied in the context of digital transformation for healthcare clients?

FPT Digital Kaizen™ is a philosophy that focuses on continuous improvement and innovation. It encompasses three pillars: Business, Technology, and People Transformation. 

This is applied to digital transformation in the healthcare industry by helping clients assess their current state of digital maturity. It involves understanding the client's current use of technology as well as their strengths and weaknesses in this area. 

It also helps identify and prioritise digital initiatives. Once the client's digital maturity has been assessed, FPT Software works with them to identify and prioritise digital initiatives that will have the biggest impact on their business.

Additionally, it aids in developing and implementing a comprehensive digital transformation plan. FPT Software then develops and implements a comprehensive digital transformation plan that is tailored to the client's specific needs.

Lastly, it helps monitor and measure progress. FPT Software works with the client to monitor and measure the progress of their digital transformation journey and to make adjustments as needed.

FPT Digital Kaizen™ is a powerful philosophy that can be used to help healthcare organisations achieve their digital transformation goals. By focusing on continuous improvement and innovation, FPT Digital Kaizen can help healthcare organisations improve patient care, reduce costs, increase efficiency, and improve innovation.

What are the future trends and innovations that FPT Software is looking to explore in the healthcare industry to further improve healthcare delivery and patient outcomes?

FPT Software has a large portfolio of projects in various areas, including software for medical devices, medical information systems, virtual care, digital health data platforms, health insurance, and pharmaceutical information systems.

In the future, FPT Software will focus on three key sectors: smart medical devices, digital health data platforms and pharmaceuticals.

With smart medical devices, FPT Software has a large portfolio of projects to develop software for different kinds of Imaging diagnostics and advanced treatment devices in hospitals. We have many long-term partnerships with leading Medical Devices manufacturers from all over the world. Besides, FPT software also has extensive experience in developing innovative solutions for smart IoMT devices, such as smart insulin pens, smart inhalers, and blood pressure monitors, for home use and specialised treatments in hospitals. These devices can help patients manage their chronic conditions more effectively and improve their overall health outcomes.

FPT Software has also researched and developed AI models to integrate with medical devices for specialised treatments in hospitals. These advanced models can help to improve the accuracy and efficiency of medical procedures, and they can also be used to develop personalised treatment plans for patients.

FPT Software's Advanced Health Data Analytics platform is a centralised data hub with advanced data analytics capabilities. It complies with many regulations and standards, such as HL&FHIR, HiTRUST, HIPAA, and various ISO standards. Depending on the customer's purpose, FPT Software can be used to identify trends, patterns, and correlations. This information can be used to improve patient care, develop new treatments, and reduce healthcare costs, depending on customer demand.

In the Pharmaceuticals industry, we have various experiences working with Pharmaceuticals manufacturers in research, development, trial processes, distribution chain, labelling and packaging processes. We also help our clients develop post-sales Medication management systems, to increase patients’ adherence to increase the effectiveness of doctor’s prescriptions and to reduce hospital re-admission rate.  

Virtual care platforms and remote monitoring solutions can make healthcare more accessible and convenient for patients, especially in the face of an ageing population that is putting increasing pressure on medical and digital care teams. The application and development of virtual care can help reduce this pressure by allowing doctors and patients to connect remotely without the need for travel. They can also help reduce the costs of healthcare, both for patients and for the healthcare system as a whole.

Finally, how does FPT Software envision its role in shaping the future of global healthcare, and what contributions does the company aim to make in this regard?

With over 15 years of experience and a commitment to strict industry standards, FPT Software is a leading provider of digital transformation and consulting services to healthcare organisations worldwide. We help our clients adopt and deploy the latest technologies to improve operational efficiency and patient care.

Our team of experienced and talented engineers is constantly cultivating and improving their expertise in advanced data analysis. This enables us to provide expert advice and resolve partners' pain points.

We envision our role in shaping the future of the global healthcare industry as a provider of global healthcare IT services. We want to leverage technology to make healthcare more accessible, affordable, and efficient for everyone.