Cynosure Lutronic APAC wins at Healthcare Asia Medtech Awards 2026

The APAC Tech Hub modernises service support for medical aesthetic devices across the region.

Cynosure Lutronic APAC won Brand Transformation Initiative Award - Singapore in the Healthcare Asia Medtech Awards 2026.

The APAC Tech Hub creates an integrated service ecosystem for medical aesthetic and Skin Health technologies. Cynosure Lutronic APAC designed it to unify AI intelligence, structured engineering content, and mobile-first access. This setup supports energy-based devices used in pigment, vascular, rejuvenation, acne, and structural skin treatments.

Clinics need minimal downtime, precise troubleshooting, and consistent service quality. Traditional models rely on manual document retrieval and escalation workflows. The Tech Hub addresses these issues with three core components.

The MAX component acts as an AI-trained assistant. It draws from more than 20,000 real service cases and over 680 certified engineering documents. Engineers access validated information quickly. MAX uses approved Cynosure Lutronic content only, so responses stay safe, accurate, and clinically aligned.

The Discover initiative provides a structured navigation interface for complex technical content. Axonify offers a secure, mobile-first platform for accessibility and learning. Together, these tools form an end-to-end framework for medical aesthetic devices.

Early usage shows engineers diagnose issues with greater confidence. They rely less on manual searches. The Tech Hub supports a 27% reduction in technical escalations. This leads to smoother clinic operations and stronger device reliability.

New engineers onboard more effectively. Experienced engineers gain consistent resources across markets. In diverse APAC countries, this standardisation harmonises service quality.

Cynosure Lutronic APAC was formed after the 2024 merger of Cynosure and Lutronic. The company builds on more than 60 years of innovation in energy-based technologies. It operates in North America, Europe, and the Asia Pacific, with distribution in about 130 countries.

The Healthcare Asia Medtech Awards honours the most exemplary medtech companies across Asia. It serves as a platform for organisations to showcase their pioneering medical devices, life-saving software, or top-notch healthcare solutions, amongst other innovations.

The Healthcare Asia Medtech Awards is presented by Healthcare Asia Magazine. To view the full list of winners, click here. If you want to join the 2027 awards programme and be acclaimed for your organisation's initiatives and contribution to enhancing the industry's overall performance, please contact Julie Anne Nuñez-Difuntorum at [email protected].