UMP and AXA partner to provide one-stop premium cross-border healthcare

The partnership incorporates UMP clinics into AXA's medical network.

UMP Healthcare Holdings and AXA Hong Kong and Macau started a strategic partnership allowing one-stop cross-border medical and healthcare services.

AXA will expand its general practitioner clinic services to mainland China, boosting medical service support for customers in the Greater Bay Area.

By leveraging UMP's extensive medical networks and administrative arrangements, AXA provides customers on the mainland with access to a broader range of medical treatment options and superior medical services.

This expansion covers key cities in the Greater Bay Area, including Guangzhou, Shenzhen, Foshan, and Zhuhai, whilst also reaching out to a network of clinics in Beijing, Shanghai and Chongqing, totaling around 20 service points. 

Eligible customers can enjoy a cashless service at designated mainland clinics. Customers can benefit from cross-border specialist referral services if further medical attention is required.

Medical transportation services can be arranged for customers to return to Hong Kong for further treatment and follow-up care, including but not limited to oncology diagnosis and treatment, day surgeries, and medical imaging examinations.

Under the partnership between AXA and UMP, eligible AXA customers are set to enjoy customer service in the mainland that parallels the superior standards customary in Hong Kong.

Customers can conveniently access information about AXA's designated clinics in mainland China through Emma by AXA, a one-stop digital mobile application for AXA insurance and health wellness services. On the day of the appointment, customers simply present their medical card and identification document to clinic staff to enjoy the avail cashless medical services without having to make any cash payment.

This stems from the development of Greater Bay Area leading to more frequent cross-border travel and the demand for cross-border medical and healthcare services increased.