NTUH, Chunghwa Telecom develop voice system to predict emergency events

The system uses multilingual voice recognition to accurately convert speech.

National Taiwan University Hospital (NTUH) and Chunghwa Telecom have partnered to develop the Intelligent Voice System, a solution built on the 4th-generation telehealth platform for emergency event prediction.

NTUH said the system predicts the likelihood of patients experiencing emergency events within two weeks.

The system uses multilingual, healthcare-optimised voice recognition to accurately convert speech, including Mandarin, English, Taiwanese, medical terms, and bilingual drug names, into text.

This development addresses challenges that traditional speech-to-text software struggled with, particularly the mixed use of languages, medical jargon, and accented speech from foreign caregivers.