Operating with a patient-centric model, the hospital delivers services, including teleradiology, with full-time specialists.
Taking inspiration from their goal to offer holistic healing encompassing aspects beyond physical health, Pun Hlaing Siloam Hospital (PHSH) set its course on providing affordable and accessible healthcare to all, regardless of socioeconomic status.
Its availability of full-time and visiting specialists, dedication to patient safety, and hub and spoke radiology network garnered the hospital the Hospital of the Year, Patient Safety Initiative of the Year, and Service Delivery Innovation Initiative of the Year Awards for Myanmar during the recently concluded Healthcare Asia Awards.
Hospital of the Year
PHSH incorporates a four-pillar service delivery model in their daily operations.
First, the hospital has round-the-clock on duty emergency services. They are also equipped with first-rate systems and apparatus for screening, diagnosis and treatment. Following through with their objective to provide accessible healthcare, PHSH implements a five-tiered pricing for patients from different economic backgrounds. Finally, and most importantly, the hospital has qualified full-time doctors who are available 24/7 across major services.
Apart from this, PHSH is a staunch advocate of patient safety. The hospital offers training and education for other hospitals at the Myanmar Private Hospitals Association (MPHA).
Thanks to this model and endeavors, the hospital has been awarded the Joint Commission International (JCI) Gold Seal of Approval for Patient Safety and Quality, and only operates with USA-accredited protocols and procedures.
The hospital also exerts efforts in establishing equal access to career-critical assignments for men and women and is awarded for the same by EDGE, the global business business certification standard for gender equality. Staff development strategies and e-learning for the Aspiring Nursing Leadership Program are also being implemented.
All initiatives are a first for Myanmar, and PHSH takes pride in being a visionary leader in the country’s private healthcare sector.
Patient Safety Initiative of the Year
After being recognised by JCI for patient safety, PHSH has been dedicated to improving patient safety in Myanmar by conducting a series of seminars that discuss shared private hospitals’ challenges in implementing patient safety initiatives. The lectures also share knowledge and ideas to combat these issues.
At present, PHSH has conducted six seminars for over 30 healthcare organizations with 327 attendees across Myanmar. Another first for Myanmar, the hospital intends the seminar series to be a platform that includes both government and private healthcare institutions and boosts patient safety awareness and improves the nation’s benchmarks.
Service Delivery Innovation Initiative of the Year
PHSH’s model is unique in Myanmar. It relies on a hub and spoke network to deliver teleradiology services across the country as an answer to the struggling state of the nation’s radiology landscape.
Its regulated and unified radiology ecosystem operates through a physical and centralised virtual hub and spoke model across facilities. Originating from a filmless hospital project in its flagship branch in Yangon in 2016, the initiative has witnessed 90% drop in film usage on a monthly basis and has maintained the same rate for two years.
Average Reporting Accuracy also increased from 80% to 92% because of advanced image viewers and integration between electronic medical record and radiology information and picture archiving and communication systems.
Reporting turnaround time was also reduced to 40% for normal scans and 90% for emergency scans.
The Healthcare Asia Awards 2020 was held virtually in June 2020.
Watch the interview below to know more about their winning strategy:
This year's nominations were judged by Chris Hardesty, Director, Healthcare & Life Sciences Practice, KPMG; Abhay Bangi, Partner, Life Sciences & Healthcare Lead, Ernst & Young; Tan Boon Kai, Partner, Audit & Assurance, BDO LLP; Mairin Reid, Director, Life Sciences & Healthcare, Deloitte.
If you would like to join the 2021 awards and be awarded as one of the most outstanding healthcare companies in the region, please email Julie Anne Nuñez at firstname.lastname@example.org.
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