Vietnam’s FV Hospital launches patient experience department

It will focus on gathering and responding to patient feedback to continuously improve care.

FV Hospital has launched a new patient experience department (PXD) to improve patient satisfaction and enhance the overall healthcare journey.

The new department will focus on gathering and responding to patient feedback to continuously improve care.

It will offer personalised support for patients, families, and visitors, ensuring a welcoming and helpful experience.

PXD will also focus on VIP patient care, tailoring services to meet the needs of regular patients.

Additionally, PXD will work closely with other departments to train staff in providing excellent patient communication to create a positive experience.