HEALTHCARE | Staff Reporter, Singapore

Singapore's Fullerton Health unveils fully digitised operations

It aims to be 100% on the cloud within 3 months.

Singapore’s Fullerton Healthcare Corporation is overhauling its technology infrastructure and is moving all its business operations to Microsoft’s cloud services.

Fullerton Health has inked a Memorandum of Understanding with Microsoft Asia Pacific to transform the healthcare organisation's business operations and processes, as well as its engagement with patients, doctors, and clients.

Under the MOU, both parties will work together to move Fullerton Health's designated line of business applications to Microsoft Azure cloud services, as well as transform its existing applications for the cloud platform, including Fullerton Health's primary care, claims management and customer relationship management systems.

Key to the partnership is moving Fullerton Health's existing line of business applications to Microsoft Cloud, with the goal to be 100% on cloud for approved processes in Singapore within the next three months and in other markets within the next 18 to 24 months.

"Various trends like demographic changes, pervasiveness of connected devices, rise of chronic diseases and demand for better care are requiring healthcare companies to innovate and rethink the way they deliver care to patients," said Samuel Chong, Group Chief Technology Officer, Fullerton Health.

This will mark a first for a Singapore healthcare organisation hosting its business applications on a cloud platform, which will act as the foundation for the company to introduce advanced technologies such as advanced analytics, machine learning and AI to improve its existing operations as well as better engage its doctors, clients and patients.

Following the move to cloud, Microsoft will introduce advanced analytics and AI solutions for Fullerton Health's existing applications and data sets to enable Fullerton Health to make data-driven recommendations for treatments that are more effective through data analysis of all healthcare claims it has processed in the past.

Through this method, Fullerton Health will also be able to adjudicate claims more quickly and accurately, with the ability to spot errors more efficiently.

Both parties will come together to develop, test and deploy new applications with the goal to rapidly introduce and scale innovative solutions within the industry.

"With the rise of emerging technologies such as cloud, big data, blockchain and AI, we see tremendous potential in tapping technology in ways that were more challenging previously. Our partnership with Microsoft will allow us to digitise our operations and deliver better quality care in an affordable, accessible and sustainable manner," Chong added.

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