Healthcare Asia Awards 2026 Winner: Dr Ng Kean Seng of Prinz Keponggi Sdn Bhd
Dr Ng Kean Seng, Group CEO of Prinz Keponggi Sdn Bhd, highlights Prinz Klinik’s AI Smart Queue, which blends efficiency, technology, and empathy.
He also shares how this customer service innovation has reduced patient waiting times by up to 60%.
These efforts earned Prinz Keponggi Sdn Bhd the Customer Service Initiative of the Year - Malaysia award at the Healthcare Asia Awards 2026.
Learn the full story here.
Commentary
Public health at scale: Lessons from implementing AI across government health programmes
Clearing the air: Why Singapore's haze problem is an eldercare crisis in plain sight