Contributors
Dr. Khoo Chow Huat
Dr. Khoo has 26 years of strategic, operational and investment management experience, including 18 years in healthcare; leading healthcare operations, healthcare investment, planning and development of facilities, service excellence and business development, spanning across Singapore, Malaysia and China.
As the Managing Director of Hospital & Healthcare Operations, Dr. Khoo leads the development, operations and coordination of existing hospitals as well as other healthcare facilities of Sunway Healthcare Group, ensuring a seamless network of integrated health services and programmes designed to meet the needs of patients, doctors, customers and employees.
Prior to that, Dr. Khoo was Chief Executive Officer, Healthcare of Perennial Holdings, where he was responsible for the healthcare business of the Group including both hospitals and eldercare services. Before Perennial Holdings, Dr Khoo was the General Manager of Raffles Hospital Chongqing under Raffles Medical Group, and prior to that, he was the Deputy Managing Director of Sunway Group Healthcare Services and Chief Executive Officer of Sunway Medical Centre from 2016 to 2018.
Dr. Khoo had also held various other positions including Group CEO of Orange Valley Healthcare, one of the largest eldercare operators in Singapore with six nursing homes and more than 1,000 beds, and CEO of Mount Alvernia Hospital and Assisi Hospice. He was also previously with the Singapore Administrative Service, and held various senior positions in the People’s Association, Ministry of Health, Ministry of Home Affairs and Ministry of Information and the Arts.
Dr. Khoo graduated from Cambridge University with a Bachelor of Arts (First Class Honours) in Chemistry. Dr. Khoo is also a Chartered Management Accountant with Chartered Institute of Management Accountant (CIMA). He further obtained a Master of Business Administration jointly awarded by Northwestern University (Kellogg School of Management) and Hong Kong University of Science and Technology before obtaining his Doctorate in Business Administration from Manchester Business School.
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Dr. Num Tanthuwanit
Num has extensive experience in clinical, operational, executive and strategic board roles in the health sector. He assists tertiary hospitals in improving the patient experience and service standards; procurement operations; cost management; business strategy and innovation; physician recruitment as well as quality assurance, improvement and accreditation.
He also helps them to develop new clinical programs and services as well as assess and implement new technologies.
Num was previously Group CEO of a leading hospital in Indonesia and the CEO of a major private health care facility in Thailand. He also practiced as a specialist rehabilitation physician in Australia’s and Thailand’s public and private sectors.
Num is a Fellow of the Australasian Faculty of Rehabilitation Medicine, Royal Australasian College of Physicians. He holds an MBBS from the University of Melbourne, Australia, and an MSc in Management from Stanford University, US.
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Dr. Stephanie Allen
Dr. Stephanie Allen is the Global Healthcare leader for Deloitte, the world's largest professional services healthcare practice. With over 20 years of experience in healthcare and a track record of working across the UK, Australia, and Asia Pacific region, Stephanie leads some of Deloitte's most strategic and complex healthcare projects globally, including exploring global market trends, innovative technologies, new pricing models, disruptive entrants, new models of care, and the healthcare workforce of the future.
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Dr. Suebsakul Tonjang
Suebsakul Tonjang, Ph.D., is an innovative sustainability manager at Bangkok Dusit Medical Services PCL (BDMS), one of the most prestigious healthcare networks in the Asia-Pacific region. He leads the innovative sustainability department, innovation direction of organization, and strategies to develop healthcare innovation. He has utilized a repertoire of skills including innovation management, healthcare management, and operational analysis to create high-value sustainable innovation in BDMS. His accomplishment includes developing an innovation ecosystem that increases the number of healthcare innovation projects and improves sustainable innovation management performance. He has received the Doctor of Philosophy in Industrial Engineering in 2021 from Chulalongkorn university, Bangkok, Thailand. He was a postdoctoral research fellow at the department of Operations and Supply Chain Management, University of Liverpool, United Kingdom. His research focuses on healthcare quality and innovation management to develop the integrated quality and innovation management model in healthcare affecting sustainability.
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Dr. Susan Ananda
EDUCATION
2005 : Medical Doctor Degree from University of Padjadjaran, Indonesia (General Practitioner)
2008: Magister Degree of Hospital Administration, Faculty of Public Health, University of Indonesia, Indonesia
2022 - present : Candidate Master of Business Administration (MBA), School of Business and Management, Institute of Technology Bandung – Indonesia (expected will graduate on 2023)
EXPERIENCE
2005 – 2007: RSUD Jampang Kulon, Sukabumi
• General Practitioner (assigned as PTT for Government)
• Head of Service Management RSUD Jampangkulon
2007 - 2008: CBC Professional Health Center, as Esthetic Practitioner and Operational Management
2008 - 2009: Siloam Hospitals Group, as Corporate Clinical Governance Officer
2010 - 2019: Quality Management Representative (Quality Manager) – Premier Jatinegara Hospital
2012 - 2019 : Enroll in Quality Groups and leading the accreditation preparation and mock survey in group hospitals of Ramsay Sime Darby Healthcare (5 hospitals, Indonesia - Malaysia).
2020 – 2022 : Medical & Ancillary Services Manager – Premier Jatinegara Hospital
2022 – present:Chief Executive Officer – Premier Jatinegara Hospital
INTEREST
- Hospital Quality
- Education & Training
- Business Strategic
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Dr. Tullawat Pacharapha
Tullawat is the chief operating officer at Vejthani hospital. He also serves as a member of the HIMSS APAC Advisory Board, the instructor for the College of Management Mahidol University, and a frequent speaker at healthcare management conferences. Tullawat holds the degree of Doctor of Medicine, Board of Orthopaedic Surgery, Master of Business Administration, and Doctor of Philosophy in Management.
Vejthani Hospital, established in 1994, is one of the leading private international hospitals in Thailand that provides JCI accredited quaternary health care services. Pursuing digital transformation, the hospital integrates digital technology into areas of its business resulting in how it delivers value to customers. The digital initiatives include CRM System to support the medical traveler care continuum, Business Intelligence to make informed decisions, Transportation Management System to optimize patient transportation services, Robotic Processing Automation to replace manual repetitive rules-based processes, and the new Hospital Information System, for delivering, managing, and transforming care.
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Dr. Walter Lim
Dr. Walter has twenty years of experience in the Singapore and Asia-pacific healthcare markets.
In his role as the Singapore Managing Director at Fullerton Health, Dr. Walter leads health tech initiatives in Singapore including telemedicine and healthcare analytics. He also oversees Clinical Services in Singapore including primary care, allied health, pharmacy, and ambulance services.
He has led multiple COVID-19 response projects with the Ministry of Health, Ministry of Manpower, and driven the integration of wellness, health screening, and primary care services to form Fullerton Health Singapore's Primary & Preventive Care Division.
He was previously Managing Director at Integrated Health Plans (IHP) overseeing corporate health business lines for its group insurance and employer benefits client base in Singapore and Malaysia.
In his earlier career, he served as an investment professional in a corporate venture capital fund linked to Singapore's Economic Development Board and was part of the team during the establishment of Singapore’s National Electronic Health Record. He also practiced as a physician at Singapore General Hospital and various SingHealth group institutions.
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Emma Sterling
Emma is a Senior Consultant at ACG, Hong Kong, where she works closely with a range of healthcare providers, insurance, and pharma clients. Emma leverages her background in health policy and strategy to help organisations to achieve their objectives in healthcare excellence; often through major change projects and thought leadership. She is particularly interested enabling and spreading health-tech innovation within healthcare systems to improve quality and access equity. Prior to joining ACG, Emma worked under the NHS Graduate Management Scheme; the UK’s fast-track leadership scheme aimed at cultivating tomorrow’s healthcare Directors and CEO’s.
Emma developed her skills for consulting within a placement in KPMG’s Universal Health Coverage Team. She supported the Global Centre of Excellence to assess different paths to UHC and the current limitations and positives of these approaches. Emma undertook an MSc in Health Policy from Imperial College London, and a BSc in Medical Genetics from the University of Leicester.
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